{"id":9173,"date":"2017-09-21T10:59:23","date_gmt":"2017-09-21T08:59:23","guid":{"rendered":"https:\/\/mercura.test-sites.fr\/product-return\/"},"modified":"2022-05-23T10:45:11","modified_gmt":"2022-05-23T08:45:11","slug":"product-return","status":"publish","type":"page","link":"https:\/\/mercura.test-sites.fr\/en\/support\/product-return\/","title":{"rendered":"Product return"},"content":{"rendered":"<h1>Product Return Authorisation Request<\/h1>\n<p>We accord a particular importance to the after sales service of our products.<\/p>\n<div>In order to improve our performance and to always provide you with an optimal service, we created this return material authorization section (RMA).<\/div>\n<h4 style=\"text-align: center;\"><a href=\"http:\/\/www.savmercura.com\/MachForm\/upload\/view.php?id=37\" target=\"_blank\" rel=\"noopener\"><strong>Please fill in the online form.<\/strong><\/a><\/h4>\n<p><em>Completing this request form online will only take you a few minutes and will allow to deal with your request as quickly as possible, because we will immediately have all the necessary information at our disposition.<\/em><\/p>\n<p>&nbsp;<\/p>\n<div><em>Once the RMA form is received, MERCURA Technical Support will review the details, determine if an RMA is necessary and respond with an RMA number and instructions for returning the product within a few hours.<\/em><\/div>\n<p>Hold on to this RMA number, it will be asked during eventual contacts with our\u00a0after sales\u00a0service.<\/p>\n<p><em><span id=\"result_box\" lang=\"en\">Thank you\u00a0to register\u00a0a\u00a0request for each installation\u00a0(system\u00a0or\u00a0vehicle),\u00a0ie\u00a0all the elements that\u00a0compose a\u00a0kit\u00a0or\u00a0even\u00a0a single installation.\u00a0For\u00a0two systems or\u00a0two\u00a0different vehicles\u00a0you have to register\u00a02\u00a0RMA\u00a0requests\u00a0even if the products\u00a0are similar.\u00a0For\u00a0stock\u00a0products,\u00a0such as\u00a0several identical\u00a0beacons, only one application\u00a0is\u00a0possible.<\/span><\/em><\/p>\n<p>When registering\u00a0you will be asked\u00a0some\u00a0information you\u00a0may find\u00a0on your invoice.<\/p>\n<p><em><span id=\"result_box\" lang=\"en\">However, to\u00a0simplify\u00a0your request,\u00a0our form\u00a0has been lightened.<\/span><\/em><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center; color: red; font-size: medium;\">If you need a product urgently (anticipate exchange),<\/p>\n<p style=\"text-align: center; color: red; font-size: medium;\">a techical support or report an incident,<\/p>\n<p style=\"text-align: center; color: red; font-size: medium;\">please contact us: <a href=\"https:\/\/mercura.test-sites.fr\/en\/support\/technical-assistance\/\">Technical assistance<\/a><\/p>\n<p style=\"text-align: center;\">Products received without RMA will be systematically sent back to their sender.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Product Return Authorisation Request We accord a particular importance to the after sales service of our products. In order to improve our performance and to always provide you with [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":9152,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.14 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Standby Group - Information leaflet<\/title>\n<meta name=\"description\" content=\"Standby Group - Informative brochure for the return of our light and sound signals for vehicles.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mercura.test-sites.fr\/en\/support\/product-return\/\",\"url\":\"https:\/\/mercura.test-sites.fr\/en\/support\/product-return\/\",\"name\":\"Standby Group - 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